User Protection in IT Contracts

User Protection in IT Contracts

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This volume considers the theme of the protection of the user in the field of Information Technology, and more specifically in relation to software licences, electronic information services and Internet access services. Litigation in IT usually stems from the users' feeling that their expectations have been frustrated as performance. When dealing with such cases, the courts seem to increasingly take the objective of user protection into account. How is this protection implemented? Is this trend generally desirable? Is this judicial protection excessive? What are the constraints met by IT providers that should be taken into account in litigation? How can the user's position be improved? qUser Protection in IT Contracts extensively presents the reasons why, and the ways in which national courts may decide a case in favour of the user. Many practical issues are considered in this respect. Which factors appear relevant to deal with liability claims in IT? Are exemption clauses always enforceable? What are the implications of information duties for IT providers? How can general conditions be safely incorporated to a contract? What is the validity of shrinkwrap licences? Is it safe to rely on an entire-agreement clause? This book exhaustively reviews these issues in English, Dutch and French law.A natural pre-requisite is that the medium on which the software is copied should be of perfect quality itself. ... In other words, a software program should do what the documentation (user manual, outline specification on the package, read-meanbsp;...

Title:User Protection in IT Contracts
Author: Clarisse Girot
Publisher:Kluwer Law International - 2001-01-01

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