Training and Development

Training and Development

4.11 - 1251 ratings - Source

Training and Developmentprovides readers and future trainers with practical a€œhow-toa€ strategies for training and for designing training programs. Rooted in contemporary instructional communication research, the book suggests that every aspect of developing a training program should be based upon trainee needs.aquot;Would you agree that training is important?aquot; aquot;What does it cost to process a customer complaint?aquot; aquot;What are the three Cs to customer service, Gary?aquot; aquot;What does good customer service mean?aquot; aquot;Are leaders born or made?aquot; aquot;What do you thinkanbsp;...

Title:Training and Development
Author: Steven A. Beebe, Timothy P. Mottet, K. David Roach
Publisher:Pearson College Division - 2004

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