The Real Heroes of Business-- and Not a CEO Among Them
Uses examples to explain how to provide exceptional customer serviceIndeed, repair service is part of a whole genre of service delivery that requires systematic, rigorous problem-solving skills, ... Sewell Village Cadillac. Sewell Lexus. He provides leaner cars for his service customers, he insists on delivering carsanbsp;...
| Title | : | The Real Heroes of Business-- and Not a CEO Among Them |
| Author | : | Bill Fromm |
| Publisher | : | Broadway Business - 1994 |
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