The Assisted Living Residence

The Assisted Living Residence

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Assisted living is a vital component of long-term care in the United States. In this volume, care providers, researchers, and decision makers from the private and public sectors examine the intersecting societal forces that are profoundly changing how we offer care and housing for older people who need personal assistance. The contributors examine how assisted living is both a symptom and a catalyst of these changes. The first section provides an overview of the current state of assisted living care and the factors shaping its future appearance and operations. It contains comprehensive discussions of how consumer demand, government regulation, design philosophies, operation and care approaches, and market forces are shifting and what this means for small and large assisted living operations. In the second part, the contributors examine how the private sectora€”elder consumers, family members and other caregivers, owners and operators of assisted living residences, professional organizations, technology innovators, and private investorsa€”will influence the future of assisted living. The third part focuses on how the complex layers of federal, state, and local governments will affect the availability and operational styles of assisted living residences. Clearly written, wide ranging, and featuring up-to-date information and projections for the future, The Assisted Living Residence is an indispensable book for care providers, housing operators, investors, regulators, academics, insurance executives, marketing professionals, and beginning and advanced students of this important elder care alternative. Foreword by Robert L. Mollica. Contributors: Margaret P. Calkins, Paula C. Carder, Pamela Doty, J. Kevin Eckert, Susan K. Fletcher, Cristina Flores, Anthony P. Glascock, Mary Harahan, Mauro Hernandez, Carol Jenkins, William Keane, David M. Kutzik, Karen Love, Lydia Lundberg, Leslie A. Morgan, Anthony J. Mullen, Robert Newcomer, Douglas D. Pace, Rosa Perez, Larry Polivka, Peter S. Reed, Jennifer R. Salmon, Alisha Sanders, Harvey N. Singer, Philip D. Sloane, Robyn I. Stone, Keren Brown Wilson, Douglas A. Wolf, Margaret A. Wylde, Jack York, Sheryl ZimmermanIn contrast, customer service is left to chance or to a belief that if we treat our employees well, they will treat our customers well. It is not that owners and most managers do not know what constitutes high-quality customer service. theyanbsp;...


Title:The Assisted Living Residence
Author: Stephen M. Golant, Joan Hyde
Publisher:JHU Press - 2008-06-18
ISBN-13:

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