Flying Ahead of the Airplane
Airlines willing to develop insight from foresight relating to the expected astep phase changesa will eventually improve their margins. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world.116 Kumar, V., Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty (Upper Saddle River, NJ: ... 125 Moon, Youngme and John Quelch, aStarbucks: Delivering Customer Service, a Harvard Business School Caseanbsp;...
| Title | : | Flying Ahead of the Airplane |
| Author | : | Professor Nawal K Taneja |
| Publisher | : | Ashgate Publishing, Ltd. - 2012-10-01 |
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