Basic Hotel Front Office Procedures
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out.
| Title | : | Basic Hotel Front Office Procedures |
| Author | : | Peter Renner |
| Publisher | : | Wiley - 1993-07-29 |
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